4.1 Detect, at regular intervals, any instances of multiple sessions and users:
A monitoring process polls all the routers every 10 minutes and logs all instances of multiple concurrent logins.

4.2 After detection the user's internet account is disabled:
The disabling of the user's account occurs during the daily run without any intervention.

4.3 To re-activate the user's account, the customer has to send a request to the Megaserve Help Desk:
The account will be activated within 24 hours.

4.4 When a user's account is disabled 3 or more times, Megaserve will escalate the severity of action against the user:
This escalation might take the form of a written warning that the account will be terminated if such abuse continues.

4.5 Should a user's account be disabled 6 or more times within a period of 3 months, the account will be terminated:
The user would be required to follow the usual route of re-applying for an internet account through Megaserve.